Re: Users losing mail from their mailboxes

Hi,

In a similar situation, the reason was Outlook - account using IMAP, deleting the emails by the most important client, without any rules or Junk filters.

I would suggest before anything else:

• Create "recipient bcc copy" (like "forward a copy to another mailbox"). You can compare both mailboxes if needed;
• Use the mailbox only by webmail temporary if possible, for the test period;
• Of course, enable the logging...

Cheers A.