[Dovecot] [ips at shaw.ca: Repeat mails. INC000023456674]

The Doctor doctor at doctor.nl2k.ab.ca
Tue Aug 9 23:38:28 EEST 2011

Anyone seen this before?

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To: "Dr. Inder P Singh" <ips at sbifinechemicals.com>,
	"Dave Shariff Yadallee -  System Administrator a.k.a. The Root of the
	Problem" <root at doctor.nl2k.ab.ca>
Subject: Repeat mails. INC000023456674
From: ips at shaw.ca
Date: Tue, 9 Aug 2011 19:17:34 +0000
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According to RIM your server is probably changing the assigned serial number or code to mails frequently and because of that Blackberry server takes the same mail as new one and draws again. 
Read attached link. 
Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.

-----Original Message-----
From: BlackBerry Customer Support <help at blackberry.com>
Date: Tue, 09 Aug 2011 19:07:30 
To: <ips at shaw.ca>
Reply-to: BlackBerry Customer Support <help at blackberry.com>
Subject: INC000023456674

Hello Dr. Inder,

Thank you for contacting BlackBerry Customer Support. 

Here is a link to a relevant article in our BlackBerry Technical Solution Center:

Article Title: Duplicate e-mail messages are received on the BlackBerry smartphone
Article Number: KB13528
Link: http://www.blackberry.com/btsc/KB13528

I have included below the pieces of information relating to the duplicate or changing IDs of the emails.

Cause 8
The BlackBerry Internet Service downloads any email message with an email message UID that it did not find during the previous connection. If the email message UIDs are changed by the messaging server, duplicate email messages are received. This behavior also applies to any email message that has a blank UID.

Resolution 8
To resolve this issue, complete one of the following procedures.

Make sure that the message UIDs of email messages on the integrated account messaging server do not change or that email messages are not added back to the inbox of the associated account. Ask your administrator if the message UIDs are changing. In the case of an email message that has a blank UID, have your administrator remove the email message from the email server to prevent it from being delivered repeatedly.
Delete email messages from the BlackBerry smartphone using the Mailbox & Handheld setting (email messages will be deleted from the associated email account messaging server and will not be retrieved again by the BlackBerry Internet Service). For instructions, see KB11830.

Should you require further information on this subject, please don't hesitate to contact us. Thank you again for contacting us Dr.. Inder.


BlackBerry Customer Support
Research In Motion Limited 
 NA Toll Free: 1-877-255-2377 
 UK Toll Free: 0808 100 7466
 Europe: +44 1753 558400 
 Worldwide: +1-519-888-6181 
Email: help at blackberry.com
Web: www.blackberry.com

***Now Available - BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.

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