[Dovecot] Outlook problem when deleting mails

[Ulf Jaenicke-Rößler]

Hi,

I'm seeking advice to solve the following "mystery":

I set up an IMAP server on Ubuntu 10.04 (dovecot 1.2.9). It appears to work fine apart from one problem.

A colleague is running Outlook 2007 on Vista and sometimes (sometimes very often, sometimes only occasionally) when he wants to delete mails, Outlook hangs for some time (he says about 1, 2 or 3 minutes) until it finally puts out a message box:
"The server did not respond to this IMAP command before the connection was terminated"

I have activated the outlook-idle workaround, but I learned that this doesn't do anything anymore, right?

There's no error message in dovecot's logs. Nevertheless, today I found this around the time the error happened:

2010-10-12 17:13:02 imap-login: Info: Login: user=<user>, method=PLAIN, rip=192.168.100.53, lip=192.168.100.20
2010-10-12 17:13:03 imap-login: Info: Login: user=<user>, method=PLAIN, rip=192.168.100.53, lip=192.168.100.20
2010-10-12 17:15:07 IMAP(user): Info: Disconnected in IDLE bytes=272298/631645
2010-10-12 17:15:07 IMAP(user): Info: Disconnected: Logged out bytes=63/539
2010-10-12 17:15:07 IMAP(user): Info: Disconnected: Logged out bytes=462/47082

What exactly does "Disconnected in IDLE" mean? Could the error be related to the same time stamp?
(I'm not yet sure, if it always happens this way if the error occurs)

I also found "Disconnected in IDLE" for other users at other times, but no one other complained so far. Maybe, that's
because most of the other users use Thunderbird ;-)

Is this problem known? What could I do?

Best regards

  Ulf



-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 281 bytes
Desc: OpenPGP digital signature
Url : http://dovecot.org/pipermail/dovecot/attachments/20101012/1ddffc04/attachment.bin